If you have booked through our website, the conditions for cancellation of a booking change according to the payment method that you have chosen during the booking process. It is important to keep in mind the following information!
How to cancel a booking that has been paid online?
To cancel a booking that has been paid during the rental process on our web site, you must communicate the cancellation via email to the following email addresses: firstname.lastname@example.org / Info@dickmannsrentacar.com with the full details of the booking. We suggest to our customers to always make the request in writing in order to be aware of the exact date and time for the petition for cancellation.
However, despite the fact that the money return is performed immediately bear in mind that the returns outside of Spain may take 2 to 3 days to be reflected in your bank account. Within Spain, depending on the bank, can be immediate or reflected in 2 or 3 days after the return.
The cancellation of the reservation is free of charge until 24 hours before the date and time established to pick up the car. In case of an unforeseen event, if cannot be able to pick up the car after 24 hours, you must send an email to the email address specified above to cancel your reservation. This will incur a charge of 20 euros for expenses of management and then we will return the money.
How to cancel a booking when you are paying at the desk?
The cancellation of a reservation that has not yet been paid, can be carried out via email or via phone and there is no cost. We recommend you to notify or request the cancellation with 24 hours’ notice at least, on the date and time of collection of the vehicle.
At Dickmanns we will be deeply grateful to customers communicating as soon as possible if there has been an unexpected and need to cancel or re-schedule your booking. This helps us with the optimization of the fleet.
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