Frequently Asked Questions

Here we share the most frequently asked questions from our customers. Maybe your questions have already been answered here! Take this opportunity to find out about related topics. If you still have any questions, do not hesitate to contact us.

Find the answer to your question according to the topic

Find a list of questions within the following groups depending on the time you are in the rental process. We have created categories to offer you a quick solution and answer your query effectively. You can click on the group where you think your question may be and take the opportunity to inform you of related matters!

Payment Methods

Know the options you have to make the payment of the reservation at the collection point of the car, anticipate the inconveniences

Attention and Help

In this category we deal with issues surrounding the help and care process in particular situations that arise during rental.

Vehicle Fleet

Take the opportunity and know more about the issues related to our fleet of cars and coverage of each of the insurance.

Reservation process

Here we check the surroundings with the procedure for preparing your car hire at Dickmanns.

Still have not found the answer to what you were looking for?

Tell us the type of help you need to get the information to the team that can offer a quick solution and take care of your case in a timely manner. Click the button and go to the customer service page, briefly type your question, doubt, suggestion or complaint and we will get back to you!